Manufacturer News and Updates
Tuesday, April 24, 2012 - Concerning the EOS 5D Mark III digital SLR camera, when the LCD panel illuminates in extremely dark environments, the displayed exposure value may change. Canon has concluded the investigation of this phenomenon, and this announcement informs you of our findings as described below.
Phenomenon
In extremely dark environments, if the LCD panel illuminates, the displayed exposure value may change. However, based on the results of extensive testing this change in exposure value will not noticeably affect the captured image.
Affected Product
Canon EOS 5D Mark III Digital SLR Camera
*Products whose sixth digit in the serial number is 1 or 2 are affected.
For example, “xxxxx1xxxxxx” or “xxxxx2xxxxxx” ([x] represents any optional number.)
Support
Under almost all shooting conditions (including dark environments) this phenomenon will not affect your captured images. However, if you would like Canon to inspect your camera, Canon will provide this service free of charge upon request beginning in mid-May. Please contact Canon using the information below to request service.
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
Please register the EOS 5D Mark III. By registering, Canon will be able to notify you via email when service updates are available. If you already registered, please ensure you are opted-in to receive the notification.
Currently, H and B Digital cannot provide an availability date to customers interested in purchasing the Canon EOS 5D Mark III. Canon will notify authorized dealers as soon as they have a new release date. Check back for updates and news regarding the Canon EOS 5D Mark III Digital SLR Camera.
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